kilo Terms and Conditions

1 General Introduction and Nature of the Agreement

These Terms and Conditions ("Terms") form a legal agreement between the kilo platform and all its users. By creating an account on kilo, using any service, or accessing the platform, you acknowledge that you have read the full contents of these Terms and agree to abide by them.

These Terms apply to Bengali-speaking users in Bangladesh and have been written in English. If you disagree with any condition stated here, you are requested to refrain from using kilo's services. If you have difficulty understanding these Terms, you may find answers to your questions in our FAQ section.

kilo reserves the right to amend these Terms, in part or in full, at any time. Any changes will be published on the platform once they take effect, and it is the user's responsibility to monitor those changes.

2 Account Registration and Personal Information

2.1 Registration Process

Having an active personal account is required to use kilo's services. During registration you must provide your correct name, mobile number, date of birth, and any other required details. An account created with false or incomplete information may be closed at any time.

2.2 Single Account Ownership

Each user may operate only one account. Creating more than one account for the same person is strictly prohibited. If multiple accounts are found, all related accounts may be permanently closed and any funds held in them may be forfeited.

2.3 Account Verification

kilo may request documents to verify a user's identity at any time. Withdrawal processing may be put on hold until verification is complete. It is every user's responsibility to cooperate with the verification process.

2.4 Account Security

Keeping your username and password fully confidential is your own responsibility. You should not allow anyone else to access your account. If you suspect unauthorized access to your account, notify the kilo support team immediately.

3 Age Limit and Eligibility Requirements

All kilo services are exclusively for persons aged 21 or older. Operating an account on behalf of a minor, helping a minor open an account, or allowing a minor to access the site is strictly prohibited.

By registering, you automatically declare that you are at least 21 years of age. If this declaration is found to be false, the account will be closed immediately and all funds in it will be forfeited.

3.1 Geographic Eligibility

kilo primarily provides services to users in Bangladesh. Users must confirm for themselves that using this type of online gaming service is lawful in their area. Users are responsible for being aware of their own legal obligations.

4 Deposits, Withdrawals and Financial Transactions

4.1 Deposit Methods and Minimum Amount

kilo currently accepts deposits via three mobile financial services: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300.

4.2 Withdrawal Methods and Minimum Amount

Withdrawals are also processed via bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳800. Withdrawals are generally completed within 5 to 30 minutes of the request being submitted.

4.3 Account Verification and Transaction Conditions

The mobile number and account name used for financial transactions must match the name of the registered user. Using another person's mobile number for transactions is prohibited, and any such transaction may be cancelled.

4.4 Suspicious Transactions

kilo reserves the right to review any unusual or suspicious transaction. In such cases, the transaction may be temporarily held and additional verification may be requested. If evidence of fraudulent activity is found, the account may be closed and legal action may be taken.

5 Bonuses, Promotions and Wagering Requirements

5.1 Welcome Bonus

kilo offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds ৳1,200 in bonus, making the balance ৳2,200; to withdraw this bonus, a wagering requirement of ৳1,200 × 25 = ৳30,000 must be completed.

Bonus funds cannot be withdrawn directly — only winnings earned from bonus funds become withdrawable after the wagering requirement is met. Accepting a bonus means agreeing to these conditions.

5.2 Weekly and Regular Promotions

kilo's weekly reload festival, Friday deposit reward, slot adventure bonus, and other promotions each have their own terms. The validity period, wagering rate, and maximum bonus amount are set separately for each promotion. Running more than one bonus at the same time may not be possible.

5.3 Bonus Abuse

Bonus arbitrage, claiming bonuses across multiple accounts, or attempting to circumvent bonus conditions by strategic means is strictly prohibited. If kilo detects such activity, it reserves the right to forfeit the relevant bonus and any associated winnings.

6 Gaming Code of Conduct and Fair Use

6.1 Fair Play Policy

All games on kilo are operated using Random Number Generator (RNG) technology, which ensures the impartiality of results. The outcome of each round is entirely independent and does not depend on previous results.

6.2 Policy on Technical Errors

If an abnormal win occurs due to a technical error or system problem, kilo reserves the right to void that win. The balance from a faulty game round will not be returned; instead, the balance will be restored to its correct state.

6.3 Restrictions on Software Use

The use of any automation software, bots, scripts, or similar technology while playing games is strictly prohibited. kilo's technical team is able to detect such activity, and any violation will result in the account being closed.

7 Prohibited Activities and Usage Limits

The following activities are strictly prohibited on the kilo platform:

• Stealing another user's information or attempting unauthorized access to their account.
• Attempting to break through the platform's security systems or find vulnerabilities.
• Using an account for money laundering or attempting to use illegally obtained funds.
• Operating an account under a false identity or using another person's identity.
• Attempting to introduce malware, viruses, or harmful code into the system.
• Harassing, threatening, or engaging in abusive behavior toward other users.
• Using multiple accounts or a VPN to circumvent bonus conditions.

Involvement in any of the activities listed above will result in the immediate closure of the account, and all balances may be forfeited. kilo also reserves the right to take legal action where necessary.

8 Account Suspension, Closure and Forfeiture

8.1 Suspension by kilo

In cases of Terms violations, suspicious activity, or financial irregularities, kilo may temporarily or permanently close an account without prior notice. In such cases, the user's ability to object to kilo's decision will be limited.

8.2 Closure at the User's Own Request

A user who wishes to close their account may contact the support team. As part of responsible gaming, the option to take a self-imposed break is available — for more details, please read the Responsible Gaming Guidelines.

8.3 Return of Remaining Balance

In cases where an account is closed without cause (such as at the user's own request), any valid balance will be returned. However, kilo is not obligated to return the balance of an account closed due to a Terms violation.

9 Privacy and Personal Data Protection

kilo places the highest importance on protecting users' personal information. To learn in detail how the information you provide is collected, stored, and used, please read our Privacy Policy.

kilo uses SSL encryption technology to keep all transactions and communications secure. Your financial information is not transferred to third parties; certain data may be used only as required for payment processing and meeting legal obligations.

9.1 Cookies and Tracking

Cookies are used to ensure the proper functioning of the kilo platform and to improve the user experience. Continued use of the site will be taken as your consent to the cookie policy.

10 Responsible Gaming

kilo always prioritizes responsible gaming. Gaming is a form of entertainment — it should not be treated as a source of income. If you feel that you are losing control over your play or spending beyond your means, it is important to take a break.

Users can set deposit limits, time limits, and self-exclusion periods on their accounts as needed. Contact our support team for more details about these features. For more information on this topic, see our Responsible Gaming Guidelines.

11 Changes to Terms and Their Effect

11.1 Right to Amend

kilo reserves the right to modify these terms and conditions, in part or in full, at any time. Notice will be given on the platform before any changes take effect. Continued use of the service after changes are made will be considered as the user's acceptance of the new terms.

11.2 Partial Invalidity

If any part of these terms and conditions is found to be invalid or unenforceable for any reason, the remaining parts will continue to be fully effective. The invalidity of any single clause will not affect the agreement as a whole.

11.3 Primacy of the Bengali Language

These terms and conditions are written in Bengali, and the Bengali version will be considered the original document. In the event of any conflict with a translation or alternative version, the Bengali version will take precedence.

12 Contact & Customer Support

If you have any questions or need clarification about these terms and conditions, please contact kilo's customer support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.