kilo's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications on the kilo platform. When you use kilo's services, register an account, or use our platform in any way, the terms of this policy automatically apply to you.

kilo has developed this policy with the protection of users in Bangladesh as its top priority. To learn more about how the platform operates and our responsibilities, read our About Us page.

Before reading this policy, please note that it applies only to kilo's own digital properties. We are not responsible for the privacy practices of third-party websites or services.

2 What Information We Collect

kilo collects only the information necessary to provide its services. The types of information collected are listed below:

2.1 Registration and Identity Information

• Full name
• Date of birth (for age verification — only members aged 21 and above may register)
• Mobile number
• Email address
• National ID card or other government-issued identity document (at the time of account verification)

2.2 Financial Information

When processing deposits and withdrawals, we verify your mobile banking account number (bKash, Nagad, Rocket). Complete financial details are not stored on our servers — only transaction records are kept.

2.3 Technical and Usage Information

• IP address
• Browser and device information
• Session logs and activity history on the platform
• Data collected from cookies and similar tracking technologies

3 Purpose of Data Collection

kilo collects and processes user information for specific purposes. There is a clear reason for each use of information:

• Account management and verification: To complete registration, ensure login security, and verify identity.
• Financial transaction processing: To securely complete deposits and withdrawals and to prevent fraud.
• Customer support: To help resolve issues and to manage 24/7 live chat and email support.
• Bonus and promotion management: To award eligible bonuses, monitor wagering requirements, and determine VIP membership levels.
• Platform security: To detect unauthorised access and fraudulent activity.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse user experience and improve service quality.

4 Information Sharing and Disclosure

kilo never sells your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Information may be shared on a limited basis with payment gateways, identity verification agencies, and technology service providers. All such partners operate under contractual confidentiality obligations.

4.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a government authority, or as required by applicable law. In such cases, kilo provides only the minimum information legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant parties. Users will be notified before any such change takes place.

5 Technical Data Security Measures

kilo follows industry-standard technical measures to keep user information secure:

• SSL encryption: All data transmissions are encrypted via SSL protocol, preventing third parties from reading the information.
• Database security: Sensitive information is stored in encrypted databases and access is strictly controlled.
• Regular security reviews: Regular system audits are conducted to identify security vulnerabilities.
• OTP verification: OTP-based two-step verification is used for important financial transactions.
• Access control: Only authorised staff can access user information, and all such access is logged.

However, no transmission of information over the internet is entirely without risk. We take every precaution, but no technical system can guarantee 100% security.

6 Cookies and Tracking Technologies

kilo's website and app use cookies and similar technologies. These are used primarily for three purposes:

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, remembering language preferences, and ensuring the basic functionality of the platform. Disabling them will cause the platform to not work properly.

6.2 Analytical Cookies

These cookies are used to understand how users navigate the platform, which helps improve service quality. This information is processed in aggregate and does not directly identify any individual.

6.3 Cookie Controls

You can block or delete cookies from your browser settings. However, this may limit some features of the platform.

7 Data Retention Period

kilo does not retain any information beyond what is necessary. The retention period depends on the type and purpose of the information:

• Active account information: Retained for as long as the account remains active.
• Financial transaction records: Retained for a set period as required by legal and regulatory obligations.
• Closed account information: Retained for a defined period after account closure for potential claims or legal proceedings, then securely deleted.
• Logs and technical data: Generally deleted within 90 days.

8 User Rights

As a kilo member, you have certain fundamental rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored.

8.2 Right to Correction

If your account contains incorrect information, you may request a correction. Requests will be addressed within a reasonable time after receipt.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object

You may object to marketing communications or certain types of data processing. Upon receiving an objection, we will stop that specific use.

9 Protection of Minors

kilo is a 21+ platform. Collecting or processing information from minors (those under 21 years of age) is against our policy. Age verification is mandatory at registration, and those under 21 cannot open an account.

If we become aware that a minor has opened an account, that account will be closed immediately and the related information will be deleted.

For more details on responsible gaming and age restrictions, read our Responsible Gaming Guidelines.

10 International Data Transfers

Our servers and data processing services may be located in various countries. When your information is transferred outside Bangladesh, the same standard of protection is maintained. All parties processing data are bound by appropriate data protection agreements.

11 Policy Changes

kilo may update this privacy policy as needed. If any significant changes are made, we will notify users through the platform and the updated date will be noted at the top of the policy.

Continuing to use the platform after changes are made will be considered acceptance of the new policy terms. We therefore recommend visiting this page regularly.

This policy complements kilo's Terms and Conditions, and both documents together form the complete contractual framework for kilo's services.

12 Third-Party Services and Links

If kilo's platform contains links to third-party websites, those sites follow their own privacy policies. We are not responsible for their methods of collecting or using information.

Payment gateway services (such as bKash, Nagad, Rocket) operate under their own privacy policies. During a transaction, your information is shared directly with those platforms — not through kilo.

13 Complaints and Contact

For any privacy-related complaints or questions, please contact us. Our support team is available 24/7 in Bengali and English.

After receiving a complaint, we will investigate and respond within a reasonable time. Privacy matters are our top priority.

For quick answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section.