kilo FAQ — Games, Betting and Account

In a live dealer game, a real dealer manages cards or a roulette wheel from a studio via video stream. You place your bets on your own screen and see the results in real time. Tables from multiple providers including Evolution and WM Live are available at kilo. The result of each round is transparent and reflected in your account instantly.

In Baccarat you bet on one of three options: "Player", "Banker", or "Tie". The hand whose total points are closest to 9 wins. Card values: A = 1, 2–9 = face value, 10 and face cards = 0. If the total is two digits, only the right digit counts. kilo has Baccarat tables at various limits, so beginners can start with smaller bets.

Yes, both Teen Patti and Andar Bahar are available at kilo. Teen Patti 20-20 is played with three cards and the player with the strongest hand wins. In Andar Bahar, a joker card is drawn and you bet on either "Andar" or "Bahar" — whichever side gets a matching card first wins. Both are fast-paced games and quite popular among Bangladeshi players.

Each table in the live casino has its own minimum and maximum bet limits, which are clearly shown in the table information panel. kilo has tables at various limits, so both new and experienced members can choose a table that suits them. Check the table details before sitting down to play.

If a match is abandoned due to rain or any other reason with no result, kilo generally cancels all bets for that match and refunds the stake. However, if at least 50% of the scheduled overs are completed and a result is determined by the D/L method, bets may be settled based on that result. Read the Terms and Conditions for the exact rules.

Yes, kilo offers multi-bet (accumulator) functionality. When you combine multiple selections, the odds are multiplied together, giving a much higher return if you win. For example, combining three selections at odds of 1.40, 1.50, and 1.70 gives total odds of 1.40 × 1.50 × 1.70 = 3.57 (approximately); so a ৳100 bet would return ৳357 if all win — but if any one selection loses, the entire bet is lost.

Yes, kilo offers betting markets for all major cricket tournaments including BPL (Bangladesh Premier League), IPL, T20 World Cup, and Bangladesh Tigers international series. You can bet on markets such as match winner, top batter, total runs, and over/under.

Decimal odds already include your stake in the calculation. A simple example: in a limited-overs match, Team A is at 2.10 and Team B at 1.75. If you bet ৳500 on Team B and Team B wins, you get back ৳500 × 1.75 = ৳875 (profit ৳375); if Team A wins, the full ৳500 is lost. The formula is straightforward: stake × odds = total return.

In-play or live betting means placing bets while a match is in progress — odds change continuously based on the score and situation. kilo offers in-play markets on selected cricket matches. Markets such as next wicket, runs in the next over, or match winner are often available in-play. Bets can close quickly, so make your decision in time.

On the kilo Login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP will be sent. After verifying the OTP you can set a new password. The process takes no more than a few minutes. If you still have trouble, contact the kilo support team via live chat.

There are a few common causes: the account may be temporarily locked after multiple failed attempts; upper/lower case differences (Caps Lock may be on); an outdated browser cache; or a pending account verification. Refresh your browser, clear the cache, and try again. If the problem persists, contact the support team with your username.

To change personal details, log in and go to the "Profile Settings" section. Updating your mobile number or email may require OTP verification. Some details (such as date of birth or full name) may require identity verification to change. If you need help, the kilo support team is ready to guide you via live chat.

Usernames are generally between 6 and 20 characters and may only use English letters, numbers, and underscores. Passwords should be at least 8 characters — a mix of upper and lower case letters, numbers, and special characters is better for security. The correct guidelines will be shown on screen during registration. Do not share your password with anyone.

Yes, all casino and betting activities at kilo are for members aged 21 and above only. You must provide your correct date of birth when opening an account and age is confirmed during the verification process. kilo takes a firm stance on protecting minors — visit the Responsible Gaming page for more details.

kilo offers two support channels: Live Chat (at the bottom corner of the website) and Email. Live Chat gets the fastest response. For detailed issues sent by email, the team reviews and replies accordingly. kilo does not use any phone number or WhatsApp number — only these two channels are official.

Yes, kilo's support team is active seven days a week, twenty-four hours a day. If you have a problem at night or on a holiday, you can still get help via live chat or email. Support is available in both Bangla and English, so feel free to ask in Bangla.

Keep the following details handy for a faster resolution: your registered username or mobile number; the time and date of the issue; the transaction ID or amount for payment-related issues; and a screenshot of the problem if possible. Having this information ready allows the support team to resolve your issue much more quickly.

Yes, kilo's support team provides service in both Bangla and English. Bangladeshi members who write in Bangla will receive replies in Bangla. There is no difference in the quality of support or the language of reply.

First confirm that the eligibility conditions for the bonus have been met (such as a minimum deposit of ৳300, a specific day, or a specific game category). If the conditions are met but the bonus has not appeared, contact live chat with your transaction ID and amount. The support team can verify your account and provide a quick resolution.

Withdrawal requests on kilo are usually processed within 5 to 30 minutes. The same timeframe applies for all three methods — bKash, Nagad, and Rocket. During busy periods or if account verification is pending, it may take a little longer, but in most cases the money arrives within 30 minutes.

First check your account's transaction history to see whether the request status shows "pending" or "completed". If the status is still "pending" and more than 30 minutes have passed, contact kilo live chat with your transaction ID and amount. If your account verification is not complete, the withdrawal may be on hold.

The minimum withdrawal amount on kilo is ৳800. The minimum deposit amount is ৳300 — the same for all three methods: bKash, Nagad, and Rocket. Withdrawal requests below this amount cannot be made, so please check your balance before requesting.

To withdraw winnings from a bonus, the wagering requirement must be met. For example, with a 120% welcome bonus the wagering condition is the bonus amount × 25. Say you deposit ৳1,000 and receive a ৳1,200 bonus — you would need to place ৳1,200 × 25 = ৳30,000 in bets before the condition is fulfilled. You can withdraw once the requirement is met.

Yes, withdrawals at kilo must always be made to a mobile wallet (bKash / Nagad / Rocket) registered in the member's own name. Transferring funds to a wallet in someone else's name is not possible. Make sure the mobile number used on your account is registered in your own name.