Play responsibly,
protect yourself and your family
kilo believes entertainment is meaningful only when kept within limits. On this page we will show you how to enjoy playing at kilo while keeping your time, money, and mental health protected.
For adults only
All casino and betting activities at kilo are available only to individuals aged 21 or above.
Let gaming be entertainment, not a source of income
Protecting every member who comes to kilo is our highest priority. Casino and sports betting is entertainment — it is not a way to solve financial problems. When gaming shifts from entertainment to compulsion, it can become harmful for the individual and their family.
Our Terms and Conditions clearly state that kilo does not support the participation of minors under any circumstances and takes active steps to prevent addictive behaviour. If you feel your gaming habits are getting out of control, the tools and information below can help you.
Responsible gaming means more than setting limits — it means staying aware of your mental state and having the courage to seek help when needed. Visit our FAQ page for answers to common questions about responsible gaming. kilo always wants its members to enjoy entertainment in a healthy and positive environment.
Age limits are strictly enforced
Users must be at least 21 years old to register at kilo and participate in any form of betting or casino gaming. Providing false information during age verification may result in account suspension and forfeiture of any winnings.
Self-control tools to protect yourself
kilo provides several protection tools that you can activate at any time through our 24/7 live chat or email. Use these to set boundaries around your gaming.
Set deposit limits
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; raising a limit requires a 7-day wait before it becomes active.
Session time limits
Set a maximum duration for continuous play. When the time is up, kilo will automatically prompt you to take a break and can end the session if needed.
Self-exclusion
You can close your account for a set period or permanently. While self-exclusion is active, you will not be able to log in to your account.
Set betting limits
Set a maximum wager per bet or per game session to avoid large losses in a single sitting.
Cool-off period
Suspend activity on your account for anywhere from 24 hours to 30 days. No deposits or betting are possible during the break.
Contact the support team
To activate any limit or submit a self-exclusion request, reach out directly via our 24/7 live chat or email.
Submit a limit request
Fill in the form below and send it to our support team — they are available 24/7 in both Bengali and English.
Recognising warning signs is important
If you notice any of the following signs in yourself or someone close to you, seek help without delay.
Chasing losses with bigger bets
Starting to deposit more and bet more to recover losses is an early sign of addiction.
Disrupted sleep and daily routine
Staying up late to play, losing focus at work, or avoiding family responsibilities are causes for concern.
Hiding it from family
Keeping your gaming or the extent of your losses secret from family and friends is a sign of mental stress.
Where to get help
kilo live chat support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Self-exclusion and limit requests are processed right away.
kilo email support
You can send a detailed request by email. Our team will respond as quickly as possible and take the necessary steps.
Family and trusted people
Talk openly with a family member or a close friend. Support from someone close to you can often work faster than professional help.
Professional counselling services
Gambling addiction is a recognised mental health condition. Mental health professionals and counsellors in Bangladesh provide support for this issue. Contacting the mental health department of a government or private hospital can get you free or low-cost consultations.
To learn more about us and how we create a responsible gaming environment, read about us. We believe transparency and accountability are the best form of protection.
kilo's commitment
kilo is committed to providing entertainment in a safe and transparent environment. We are not just a game provider — we also care about the long-term wellbeing of our members.
SSL encryption and personal data protection are in place on our platform. Read our Privacy Policy for details on how your information is kept secure. Your gaming data is never shared with third parties.
- Minors are strictly prohibited from access (21+ age limit)
- Self-control tools are always available free of charge
- Self-exclusion requests are processed on a priority basis
- 24/7 Bengali-speaking support team is active
- Never play with borrowed or loaned money — kilo discourages this
- Avoid playing when under financial pressure or mental stress
Healthy gaming habits
- Set a budget before you start playing and do not deposit more than that
- Set a time limit for each session
- Win or lose, stay within your set budget
- Do not play when tired, under mental stress, or under the influence of alcohol
- Maintain your relationships with family and friends; do not put gaming above your social life
- Do not treat gambling as a source of income — it is entertainment only
- Take regular breaks and spend time on other activities as well
- If something feels wrong, let our support team know right away